General Terms and Conditions of the EZ SOLUTIONS d.o.o. online store are prepared in accordance with the Consumer Protection Act of the Republic of Slovenia, the Electronic Commerce Market Act, GDPR, and other applicable regulations.

Company / Seller
EZ SOLUTIONS d.o.o.
Pristava 14, Pristava, 9240 Ljutomer, Slovenia
VAT ID: SI28954050 (VAT liable)
Company Registration No.: 9904972000
Date of incorporation: 14 April 2025
E-mail: info@ez-solutions.eu

1. General Provisions

These Terms & Conditions govern the operation of the online store, the rights and obligations of the customer and the seller, and the terms of purchase. By placing an order, the customer confirms that they are familiar with these Terms & Conditions.

2. Offer and Prices

All prices are listed in euros (€) and include VAT.

Prices are valid at the time of placing an order.

We reserve the right to change prices and product descriptions without prior notice.

3. Payment Methods

Customers can pay for their orders using the following methods:

  • Credit/debit cards via the secure Stripe payment system,
  • Bank transfer based on a proforma invoice.

4. Delivery and Collection

Delivery options:

  • Pošta Slovenije (Slovenian Post),
  • Personal collection by prior arrangement.

Delivery time for items in stock: 2–4 business days after payment confirmation (or order confirmation when paying by proforma invoice).

We deliver to Slovenia, Croatia, Austria, Germany, and Italy. Delivery costs are displayed during checkout.

5. Right of Withdrawal (14 Days)

The consumer has the right to withdraw from the contract within 14 days of receiving the goods, without stating a reason.

To exercise the right of withdrawal, the customer must notify us clearly by email: info@ez-solutions.eu.

The goods must be returned undamaged, in unchanged quantity, and in their original packaging, unless the packaging was damaged independently of the customer. Return costs are borne by the customer.

The purchase price will be refunded within 14 days of receiving the withdrawal notice. The seller reserves the right to withhold the refund until the returned goods are received.

Return address:

EZ SOLUTIONS d.o.o.

Pristava 14, Pristava, 9240 Ljutomer, Slovenia

The seller is obliged to deliver products in conformity with the contract.

The customer may file a complaint if:

  • the product does not have the agreed characteristics,
  • the wrong product was delivered,
  • or the product is not suitable for normal use.

Warranty (where prescribed or provided) is valid in accordance with Slovenian law and the manufacturer’s terms. Complaints should be sent to info@ez-solutions.eu with a description of the defect and supporting evidence (e.g., photos).

7. Personal Data Protection

EZ SOLUTIONS d.o.o. processes personal data in accordance with GDPR and applicable laws. Data is used exclusively for processing orders, communication with customers, and fulfilling legal obligations.

Customers may at any time request access, correction, or deletion of their personal data by contacting info@ez-solutions.eu.

A separate Privacy Policy is published on our website.

8. Liability

We strive to ensure that the information on our website is accurate and up to date. However, product characteristics, delivery times, or prices may change. We reserve the right to make changes and to cancel orders in case of obvious errors (e.g., clearly incorrect pricing).

9. Dispute Resolution

Complaints can be sent to info@ez-solutions.eu. We aim to resolve all disputes amicably.

In case of legal proceedings, the competent court at the seat of the seller shall have jurisdiction. Consumers also have the option of out-of-court dispute resolution before the competent consumer protection authorities.

10. Final Provisions

These Terms & Conditions are valid from the date of publication on the website until revoked. In case of changes, the Terms & Conditions published at the time of placing the order shall apply.