EZ SOLUTIONS d.o.o. is committed to protecting the privacy of users and customers, and to processing personal data carefully, in accordance with GDPR and applicable Slovenian legislation.

1. Data Controller

EZ SOLUTIONS d.o.o.

Pristava 14, Pristava, 9240 Ljutomer, Slovenia

VAT ID: SI28954050

E-mail: info@ez-solutions.eu

2. Data We Collect

When visiting our online store and placing an order, we collect the following data:

  • name and surname,
  • billing and shipping address,
  • e-mail address,
  • phone number,
  • payment information (e.g., card via Stripe, bank transfer),
  • IP address and cookies (for website functionality).

3. Purpose of Processing

Personal data is used exclusively for:

  • processing and fulfilling orders,
  • communicating with customers,
  • issuing invoices and bookkeeping,
  • handling complaints and returns,
  • occasional marketing communication (if the customer has given consent).

4. Data Retention

We store personal data only as long as necessary to fulfill the purpose for which it was collected, and in line with legal requirements (e.g., invoices must be stored for 10 years under tax law).

5. Sharing Data with Third Parties

Personal data may be shared with trusted partners:

  • delivery services (Pošta Slovenije),
  • payment service provider (Stripe),
  • accounting services.

All third parties process data only on behalf of EZ SOLUTIONS d.o.o. and in compliance with applicable laws.

6. User Rights

Users have the right to:

  • access their data,
  • request rectification or correction,
  • request deletion (unless data must be stored by law),
  • restrict processing,
  • request data portability,
  • withdraw consent for marketing communication.

Requests can be sent to info@ez-solutions.eu.

7. Cookies

Our website uses cookies for functionality, analytics, and to improve user experience. Users may change cookie settings at any time in their browser.

8. Data Security

We apply appropriate technical and organizational measures to protect personal data from loss, misuse, or unauthorized access.

9. Contact

For questions regarding personal data processing, please contact us at info@ez-solutions.eu.